Overview
Admissions Clerk Jobs in Piet Retief, Mpumalanga 2380 at Piet Retief Hospital
To fulfil our vision by ensuring a culture of honesty, integrity and respect; embracing a cultural diversity within the workplace. Encouraging open and transparent communication throughout the organisation.
1. PRIMARY RESPONSIBILITY
- To admit all patients in accordance to the requirements set out by hospital policy, capturing all patient information accurately ensuring 100% compliance in all admission processes, whilst implementing effective risk management with regards to membership validation, and financial requirements for admission to hospital.
- Provide front desk reception and information services
2. KEY PERFORMANCE AREAS (KPA)
1. Patient Admission
2. Data Capture
3. Customer Relationship Management and Marketing
4. Switchboard
5. Risk Management
6. Continuous Quality Improvement
3. SPECIFIC RESPONSIBILITIES AND MEASUREMENT
KEY PERFORMANCE AREA 1: PATIENT ADMISSION
- Ensure professionalism, respect, polite conduct and friendliness at all times when dealing with internal and external customers – focus on meet and greet
- Know all aspects of hospital requirements for admission and ensure that procedures are reviewed and updated regularly
- Know all aspects of medical aid admission for example, pre-authorisations, deposits, levies etc.
- Ensure all relevant patient information pertaining to the patient’s visit
- Verify all pre-admission data on admission.
- Ensure all admissions to the hospital has an authorization number
- Ensure all Patient Administration metric targets have been met as set by your manager
- Be aware of patient confidentiality and taking steps to respect such confidentiality
- Scan all admission documentation; make copies of ID documents, medical aid cards and any other document to verify the patients’ credentials and retain for follow up in the hospital records.
- Strictly follow the procedures as laid down regarding the admission of various categories of patients for example, medical aid, private, injury on duty, motor vehicle accidents and any other as may be advised
- Be aware of the time taken to admit the patient and take action to prevent any undue inconvenience or stress the admission process may cause
- Request assistance from the reception supervisor or credit manager whenever in doubt as to information required or offered, particularly after hours.
- Function as a resource person to patients, relatives and all health team members in relation to medical schemes and hospital information.
- Provide the patient with information about hospital requirements for example, security of valuables, visiting times etc. for the patient’s convenience
- Request a porter to accompany the patient to the Ward or give explicit directions accordingly
KEY PERFORMANCE AREA 2: DATA CAPTURE
- Identify and report on the gaps analyzed during the admission process
- Accurate capturing of all fields on the SAP system during admission
- Ensure billing is done in the emergency unit as per company policy.
KEY PERFORMANCE AREA 3: CUSTOMER RELATIONSHIP MANAGEMENT AND MARKETING
- Welcome patients, and their supporting families/friends, to the hospital in a friendly and supportive manner
- Provide frontline customer service, providing information, directions and assistance to patients and visitors as required
- Maintain a master list of all emergency service details for Information purposes Ensures professionalism, respect, polite conduct and friendliness at all times when dealing with internal and external customers – focus on meet and greet
- Treat patients and their families with respect and dignity.
- Identify and address psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.
- Interact professionally with patient/family and involves patient/family in the formation of the plan of care.
- Maintain a good working relationship both within the department and with other departments
- Consistently present a friendly and professional image to the patient through a positive attitude
- Maintain the Front Desk in a state that consistently improves the image of the hospital and its professional standards
- Ensure that dress and behavior are consistently meeting agreed standards
- Keep fully informed as to which doctors are working in the hospital, their specialities, times of consultation and any other information which will assist patients or members of the public
- Consistently achieve agreed standards of patient service levels
- Build sound relationships with patients at admission providing support and empathy
- Build sound relationships with doctor’s rooms receptionists
- Build sound relationships with all other hospital departments with the highest cooperation levels
- Develop and maintain a sound working relationship with the Senior Receptionist/Credit Manager
KEY PERFORMANCE AREA 4: SWITCHBOARD
- Answer hospital telephone in the event of the main switchboard being switched over to Night Service or when normal operators unavailable
- Meet the standards as laid down for telephone answering and provision of service to patients, doctors and members of the public
KEY PERFORMANCE AREA 5: RISK MANAGEMENT
- Receive cash from patients, counting in front of the patient, or his/her family, taking every precaution to protect the security of the cash, and issuing an official receipt accordingly. Place the cash in the required envelope and drop into the safe
- All relevant COID documentation (as set by law) to be collected on admission
- Ensuring all admissions to the hospital has an authorization number
- Ensuring all co-payments are taken as per scheme rules on admission
- Ensure private patient deposits are taken as per company policy
- Ensuring all payments received are receipted and banked as per hospital policies.
- Assist with daily banking as instructed by your direct line manager
- Ensuring managing of reception float at all times as per hospital policies and procedures
KEY PERFORMANCE AREA 6: CONTINUOUS QUALITY IMPROVEMENT (CQI)
- Constantly be aware of work process problems or bottlenecks that prevent the achievement of goals, objectives and targets
- Take appropriate action through discussions with Financial Manager in improving any process that will allow the improvement to work flow, reduction of cost and/or improvement to quality, service and productivity
- Actively participate in performance improvement and continuous quality improvement (CQI) activities.
4. LIMITS OF AUTHORITY
· Operate within determined limits of authority in the achievement of the strategic plan and any other agreed goals and objectives as approved by the Board of Directors
5. INHERENT REQUIREMENTS OF THE POSITION
· Previous private hospital experience
6. MINIMUM QUALIFICATION AND PROFESSIONAL REGISTRATION
Academic Qualifications
· Matric
7. COMPETENCIES REQUIRED
Proven and Successful:
- Documentation meets current standards and policies
- Maintains regulatory requirements.
- Working knowledge of funder rules
- General understanding of medical terminology
- Working knowledge of admissions procedures
- Understanding of those components of the national health regulations regarding patient admissions (no refusals) PMB (Prescribed Minimum Benefits)
- Basic understanding of financial principles
- Identifies and addresses psychosocial needs of patients and family
- Maintains patient confidentiality at all times
- Problem solving, analysis and judgement
- Ability to work as part of a team
- Excellent communication and interpersonal skills
- Verbal and written communication
- Planning and organising
- Problem-solving, analysis and judgement
- Attention to detail
8. PERSONAL CHARACTERISTICS
- Drive and energy
- Excellence orientation
- Resilience and ability to handle stress
- Ethical behaviour (integrity)
- Engaging diversity
- Friendly and open
- Customer focused
Should you not receive a response within 2 weeks after the closing date, kindly consider your application unsuccessful.
If you are interested in the position and wish to apply, kindly forward your CV to :
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
RH Piet Retief Private Hospital
6 Mansoor Road, Kempville, Piet Retief, Mpumalanga, South Africa, 2380
017 826 9200
Email: [email protected]
Job Type: Full-time
Ability to commute/relocate:
- Piet Retief, Mpumalanga 2380: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospital/Health Care : 1 year (Required)
Work Location: In person
Title: Admissions Clerk
Company: Piet Retief Hospital
Location: Piet Retief, Mpumalanga 2380
