Administrator: Quality Assurance; Insurance Jobs in Pretoria, South Africa at AtripleA Recruitment & Temps
Position: Administrator: Quality Assurance (Insurance)
Our client in the Insurance industry is seeking Administrator:
Quality Assurance to join their team in Pretoria East.
Responsibilities:
1. Provide quality administration service in respect of Quality Assurance
Contribute to the implementation of a quality assurance process within the call centre
Assess calls and achieve set assessment target
Manage the AVS (Account Verification System) process (all batches / admin / reporting)
Provide feedback for coaching of call centre staff based on quality issues identified
Identify risks, contribute to action plans and monitor the progress of these
Provide feedback for coaching of call centre staff based on quality issues identified
Identify risks, contribute to action plans and monitor the progress of these
Provide input to process and system enhancements, especially in support of product, process or quality issues
Ensure that quality assurance is aligned with service / sales standards within the operational environment
Contribute to monthly / weekly quality reporting
Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
Adhere to agreed process in order to deliver targeted operational results
Comply with corporate governance policies, procedures and standards
Performing investigations and ad-hoc projects
2. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS
Requirements:
Matric
Registration as an Employee Representative (FSB)
Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
Regulatory Examination Level 1:
Representatives (RE5)
1 to 2 Years’ in Quality Assurance in the Insurance Industry
Excel reporting
Competencies / Knowledge
Legislation
Life Insurance Industry
Skills
Communication
Computer
Telephone Etiquette
Sales Driven
Ability to deal with various people
Salary: R15 000-00 ctc per month
Title: Administrator: Quality Assurance; Insurance
Company: AtripleA Recruitment & Temps
Location: Pretoria, South Africa
Category:
