Overview
Administration Consultant: Group Risk and Retirement | Irene, Gauteng | Permanent Jobs in Irene at PSG Konsult
VACANCY | ADMINISTRATION CONSULTANT: GROUP RISK AND RETIREMENT | IRENE, GAUTENG | PERMANENT
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:
This job description outlines the responsibilities and requirements for both new and existing staff in the role of Administration Consultant: Group Risk and Retirement.
Job Overview:
The Administration Consultant: Group Risk and Retirement is primarily responsible for the day-to-day administration of group risk and retirement clients. This encompasses managing member queries, providing members with benefit information, processing claims, withdrawals, disability claims, and all other queries received from clients, as well as addressing HR/Payroll queries. The role ensures smooth operations, accurate data management, and effective communication with employer groups and their employees regarding group risk and retirement benefits.
Responsibilities:
Administrative Support
- Assist with all day-to-day administration for allocated clients/employer groups, ensuring completion within stated Service Level Agreements (SLAs).
- Ensure timely responses to client enquiries, escalating complex issues to the Account Executive if required.
- Assist with onboarding and offboarding of clients.
- Track and follow up on all queries, claims, amendments, withdrawals and all other related administration.
- Attend client meetings as and when required.
- Prepare accurate administration reports for administration meetings.
Client Relationship Management
- Act as the primary point of contact for employer groups and employees, addressing queries related to group risk and retirement benefits.
- Liaise effectively with insurers and all other third-party service providers to resolve issues and maintain strong working relationships.
- Build and manage relationships with HR/Payroll departments of client organisations.
Compliance
- Maintain and update accurate client records, ensuring full compliance with regulatory requirements.
- Ensure that they remain "Fit and Proper" and that all Continuing Professional Development (CPD) is completed in a timely manner.
- Demonstrate a sound understanding of the Pension Funds Act and relevant legislation.
- Attend internal training sessions to ensure product knowledge remains relevant and up to date.
- Ensure that the administration system is always utilised, for all queries and calls, and that client interactions are accurately saved and maintained.
- Reporting and Data Management
- Maintain a secure and organised database of client information, strictly adhering to confidentiality and data protection protocols.
Minimum Requirements
- Grade 12 certificate
- NQF5 qualification and RE5 certification.
- 2 years of relevant risk and retirement work experience within the financial services industry, preferably in Brokerage.
- Proficient in both spoken and written English and at least one other official South African language.
- Computer literacy (MS Office)
Competencies Required
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Attention to detail and the ability to handle sensitive information with discretion.
- Knowledge of group risk and retirement benefits
How to apply:
Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 12 May 2026. By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.
Title: Administration Consultant: Group Risk and Retirement | Irene, Gauteng | Permanent
Company: PSG Konsult
Location: Irene
