Account Executive

This is a role for someone who genuinely enjoys the craft of insurance broking, understanding people’s lives, spotting the risks they haven’t thought of, and building the kind of trust that keeps clients with you for years. You’ll manage and grow your own book of personal and commercial lines business, give expert advice, and be the person clients actually want to pick up the phone to. You’ll be backed by an underwriting support team, a recognized brand, and a culture (the RBS Way) that takes both client outcomes and how we treat each other seriously.

Growing the book

• Win new business through your own lead generation and networking, hit retention targets on your existing portfolio, and work to the income budget agreed for your book. Keep an eye on expenses and contribute to the broader growth strategy of the group.

Looking after clients

• Build real relationships with clients, underwriters and insurers, the kind based on accurate, timely, professional communication. Deliver a service experience that not only meets client satisfaction targets but goes beyond them. You’re the face of RBS to the people on your book.

Giving expert advice

• Get to know each client’s full picture, build a risk profile, and analyse their current cover for gaps and opportunities. Advise on valuations, run market exercises and comparative quotes, and present tailored solutions that actually mitigate risk and add value. Make sure every piece of advice is documented properly and meets quality and regulatory standards.

Running the day-to-day

• Manage new business, endorsements, cancellations and renewals through the underwriting process. Stay on top of portfolio movements and act proactively when something needs attention. Support clients through claims from first notification to finalisation. Keep electronic records clean, action age analysis to maintain continuous cover, and stick to company mandates.

Working with the team

• Communicate clearly and early with the underwriting support team about what you need from them. Keep accurate records of your own activity.

Growing yourself

• Live the RBS Way. Commit to ongoing professional development and stay current on the features, benefits and ratings of insurance products in the market, because clients can tell the difference between a broker who reads the schedule and one who knows it.

The kind of person who thrives here

• Communicates clearly and confidently, in writing and in conversation
• Genuinely enjoys client service, not as a slogan, but as a daily habit
• Builds rapport easily and holds onto relationships
• Takes ownership and follows through

What we’re looking for

Must-haves

• Matric or equivalent
• RE5
• FAIS compliant (credits and/or full qualification)
• At least 5+ years’ experience in personal lines and commercial lines short-term insurance sales and servicing
• Computer literate