Overview
Account Executive Jobs in Chester, VA at BELNIS
Why This Role?
- Competitive base salary of $54,000–$66,000 plus performance incentive bonus
- Medical, dental, and vision benefits + paid time off
- Hybrid schedule — in-office collaboration with flexibility to work remotely
- Join a respected, 35+ year MSP serving central Virginia businesses
- No need to be a technical expert — we want a relationship builder who can speak business
ABOUT BELNIS LLC
BEL Network Integration & Support (BELNIS) is a Virginia-based managed service provider (MSP) founded in 1989. We serve small-to-mid-sized businesses across central Virginia with managed IT services, cybersecurity, and technology advisory. Our clients include healthcare practices, real estate firms, nonprofits, professional services companies, and government contractors. We’re a team of five — which means every person here is high-impact, highly visible, and genuinely matters.
POSITION SUMMARY
The Account Executive is the primary relationship owner for a book of BELNIS clients. This is a customer-facing, people-first role — not a technical engineering position. You will own client relationships end to end: conducting regular business reviews, managing contract renewals, coordinating internally with our engineering team, and making sure our clients feel genuinely supported.
The ideal candidate has a strong background in account management, customer success, or B2B client services — and the ability to have a confident conversation with a CEO, office manager, or practice administrator without needing to be an engineer. We will train you on the technical side. You bring the relationship skills, organizational discipline, and follow-through.
CORE RESPONSIBILITIES
Client Relationship Management
- Serve as the named relationship owner for an assigned portfolio of SMB clients across central Virginia
- Conduct regular client health check-ins and proactive outreach to surface needs before they become problems
- Facilitate onboarding for new clients — set expectations, establish communication paths, and build trust from day one
- Handle client concerns and escalations with professionalism and a solution-oriented approach
- Own offboarding when client relationships conclude — documented, organized, and thorough
Business Reviews & Account Strategy
- Lead end-to-end Strategic Business Reviews (SBRs) for all assigned accounts
- Prepare data-driven review presentations that translate technology health and risk into plain business language
- Present findings confidently to executives, owners, and decision-makers — no jargon required
- Document action items, follow up within five business days, and track commitments to resolution
Renewal & Revenue Management
- Manage all contract renewals for assigned accounts, initiating conversations 90+ days before expiration
- Identify and surface upsell and expansion opportunities across your book of business
- Review monthly client invoices for accuracy and coordinate with the Service Manager on billing questions
- Maintain an updated view of your renewal pipeline and communicate changes to leadership proactively
Internal Coordination & Team Alignment
- Contribute to weekly account status meetings, briefing engineers and leadership on client priorities and risk flags
- Coordinate with project leads on resource scheduling for upcoming client-facing work
- Maintain and audit accurate CRM records in ConnectWise PSA: contacts, agreements, site data, and opportunity notes
- Deliver structured client feedback internally to drive continuous service improvement
QUALIFICATIONS
Required
- 2+ years of experience in account management, customer success, client services, or B2B relationship management
- Proven track record managing ongoing client relationships — not just transactions
- Strong verbal and written communication skills; able to explain complex topics in plain, accessible language
- Organized and detail-oriented with the ability to manage multiple accounts and deadlines simultaneously
- Comfortable using a CRM or business software platform; ConnectWise or similar PSA experience is a plus
- Valid Virginia driver’s license and reliable transportation for local client visits
- Comfortable using AI tools to analyze data and prepare client-facing reports and presentations
Nice to Have (Not Required — We Train)
- Previous experience working with or for an IT managed service provider (MSP) or technology company
- Exposure to cybersecurity, compliance, or cyber insurance conversations at a business level
- Familiarity with central Virginia’s SMB industries: healthcare, real estate, nonprofit, legal, or government contracting
- Experience in a small, close-knit team environment where adaptability and initiative are everyday requirements
WHAT SUCCESS LOOKS LIKE
First 90 Days
- Complete onboarding review for all assigned accounts; complete at least one scheduled touchpoint per client
- Shadow and then independently lead a minimum of two business reviews
- Understand BELNIS’s service offerings, pricing model, and client profile
End of Year One
- Maintain 95%+ client retention across your assigned book of business
- All assigned accounts have a documented, current business review cycle on the calendar
- At least two upsell or expansion opportunities identified and advanced
- No unaddressed billing discrepancies or overdue renewal conversations
Pay: $54,000.00 – $66,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Chester, VA 23831
Title: Account Executive
Company: BELNIS
Location: Chester, VA
