(1694) IT Enterprise Monitoring Manager – BSTD

Brief description

The main purpose of this position is to manage the information technology (IT) monitoring and event management process to ensure effective detection and timely escalation of events impacting critical IT services within the South African Reserve Bank (SARB).

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Analyse the IT events data from monitoring tools, conduct trend analysis, perform event reviews for significant or recurring events and coordinate relevant stakeholders to remediate events.

• Develop standards, procedures and maintain process documentation and user guides relating to the IT monitoring and events management process.

• Track and analyse trends in events data and generate statistical reports to inform proactive detection and service improvement.

• Embed and enforce adherence to the IT monitoring and events management process.

• Manage internal and external stakeholder relationships including third-party service providers to ensure the stability of critical IT services.

• Proactively manage risks associated with the IT monitoring and events management process.

• Train stakeholders and create awareness of the IT monitoring and events management process, including event identification, classification and escalation.

• Keep abreast of developments in IT service management and standards relating to IT monitoring and events management best practices.

• Identify improvement opportunities and implement enhancements to strengthen early detection and prevention capabilities.

• Provide relevant evidence to internal and external assessors in support of process capability and maturity assessments of the IT monitoring and events management process.

• Provide relevant evidence to internal and external auditors in support of governance reviews of the IT monitoring and events management process.